Receptionist Training Course | Institute of Secretarial Studies | Hartbeespoort
Receptionists usually feel like they are everyone’s punching bag and like they are only there to do the dirty work! But the fact is…you are the face of the company.
You are the first impression that clients get of the company you work for. You are the first person they speak to on the phone and the first face they see when entering the office.
Therefore it is very important to look your best, be well spoken, presentable and organized.
Come and join this one day short course and see how much you can benefit from it!
Course content:
-Telephone Techniques
-First Impressions
-Dealing with incoming calls
-Turning negatives into positives
-Outgoing calls
-How to deal with telephone calls and visitors simultaneously
-Complaint Handling
-Establishing source of complaint
-Using your voice
-How to remain calm and composed under pressure
-Customer Relations
-What influences customer choice
-Discretion and tactfulness
-Preparation and organisation
-Dealing with awkward customers on the telephone and face-to-face
-Understanding customer needs and attitudes
-Body language and telephone behaviour
-Helping customers to make the right choice
-Remaining polite and helpful
-Projecting a professional image
-Developing a Personal Commitment to Quality Service
-How to sound confident, interested and helpful
-Communication Skills and How to Use Them
CONTACT US:
Postal address:
PO Box 8985,
Pretoria,
0001
Physical address:
Koedoe Street,
Magaliesmoot,
Hartbeespoort,
0162
E-mail: info@secretarialstudies.co.za
Tel: 012 376 1043
Fax: 086 600 3124
Director:
Chantelle Joubert-Dreyer
Cell: 072 680 7729
Email: cjd@secretarialstudies.co.za
Website: www.secretarialstudies.co.za
This posting about Receptionist Training Course | Institute of Secretarial Studies | Hartbeespoort was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
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