Posted on November 5th, 2009 by Ruth
CONTACT CENTER DYNAMICS, Black female owned & managed private training provider has
now been in operation for 3 years. We are currently in our 4th year of business.
During this period we have won 3 industry awards through BPeSA contact centre industry
body. These have been “ Trainer of the Year – 2008” , “Best outsourced Training provider –
Emerging 2009” & this year we are a finalist in the same category!
We believe these achievements are a testimony of the passion and resilience we have
displayed in our business especially during the very challenging period of 2009 & 2010.
Our current training projects include 40 NQF Level 2 Learnership allocations funded by BPeSA
Western Cape and hosted by employers ADT & Direct Axis. These L/ships are in the process of
being completed with the learners with 85% retention rate to achieve the Nat Cert: Contact
Centre Support. We are currently doing frontline consultant sales training for Santam Pty Ltd
for both their Bellville & Auckland Park Personal Lines contact centres.
Our previous training projects have included DTI – Business Trust Monyetla pilot phase in
2007 & 2008 with host client international BPO TeleTech SA, where our Consortium achieved
87% highest trained to employed success ratio. Desiree Lang is featured in the “Ready to
Work” video of DTI & Business Trust having won the “Trainer of the Year” award regionally in
2008 for her outstanding work on this project.
Valued captive clients we have completed training projects with to date are: City of Cape
Town, Edcon financial Services, Progression Total disability services – clients Hertz, VW &
Imperial and Woolworths financial services.
We are accredited with Services SETA & Umalusi. Our training programmes are aimed at the
skills development of Consultant, Team Leader & Contact Centre Managers. We are viewed as
a key emerging Black female owned & managed provider of operational & technical training to
contact centre staff in the SA industry.
We believe our niche in the market is that we ensure our client receives a solution that is
taken back into the operational contact centre departments. We go on site to enable staff to
practically apply the skills that they have been trained in; thereby ensuring saving of time and
money for the business through immediate improved productivity; it provides the client with a
measureable ROI.
We build long term relationships with our clients and customize all training material to the
needs of their business. We ensure competitive cost effective training rates and show ROI for
each project. This is why we have had repeat business from each of our existing clients.
We look forward to being your operational training service provider of choice in 2011!
Contact Details:
Office:
Medical Centre
5 Welgelegen Road
Strandfontein
7798
Cape Town
South Africa
Cell: +27764538808
Office Tel: +27213934038
Office Fax: +27213934039
www.ccdynamics.co.za
This Training Courses posting about Contact Center Dynamics, Cape Town, was sponsored by I lead Training Courses South Africa. Should you wish to list your Training Course services for free on this website then contact I lead training courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za
Filed under: Business, Cape Town, Life Skills, Soft Skills Training | 1 Comment »
Posted on October 15th, 2009 by Ruth
Ledon stands for Lead, Empower and Develop Our Nation, and they provide quality and cost effective training, course development, coaching, recruitment and human resource consulting
Their training provides individuals and organisations with needed skills in order to enable businesses to grow a strong workforce. They will also tailor their services and training to every need of the individual and the organisation.
The company supports outcome based education and training requirements and they enable people to apply their newly acquired skills immediately in the workplace.
Some of their useful courses:
- superior customer service
- customer enquiries in an office environment
- how to efficiently process incoming & outcoming telephone calls
- call centre workshop
- situational leadership
- dynamic leadership in the workplace
- powerful meetings
- recruit and select candidates
Contact Details:
20 Brander Street
Nelspruit
1201
Tel: +27 13 752 5763
Fax: 086 516 4888
Email: nonnie@ledon.co.za
Website: www.ledon.co.za
This Training Courses posting about Ledon, Nelspruit, was sponsored by I lead Training Courses South Africa. Should you wish to list your Training Course services for free on this website then contact I lead training courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za also offers free listing services similar to I lead training courses.
Filed under: Life Skills, Mpumalanga, Soft Skills Training | No Comments »
Posted on September 29th, 2009 by Ruth
Besek College is accredited and registered with the Department of Education and is a Private Further Education and Training (FET) Institution offering training on Information and Communication Technology. On top of that they also provide call centre training, as well as training for tourism, commerce, bookkeeping and finance.
Whether you require distance education, short courses, part-time courses or learnerships, Besek College is your first port of call, and their programs are all registered on the National Qualification Framework.
National Certificate: Information Technology: Technical Support
Certificate: Telecommunications for Customer Premises Equipment
National Certificate: Information Technology: End User Computing
Further Education and Training Certificate: Information Technology: Systems Development
Contact Details:
255 Meyer Street
Georgetown
Germiston
Gauteng
1401
Tel: +27 11 825 3799
Fax: +27 11 825 3799
Website: www.besekcollege.co.za
This Training Courses posting about Besek College, Germiston, was sponsored by I lead Training Courses South Africa. Should you wish to list your Training Course services for free on this website then contact I lead training courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za also offers free listing services similar to I lead training courses.
Filed under: Computers, Correspondence courses, Gauteng, Information Technology Training, Online Courses, Soft Skills Training, Web Training | No Comments »
Posted on September 3rd, 2009 by Ruth
They offer skills training in the areas of data–capturing, communication sciences, foreign languages, call centre training, computer studies, as well as various other soft skills training. Their highly qualified and professional staff are continuously improving the quality of their training by keeping up with the latest trends and technologies, ensuring students receive the best possible tuition.
Courses offers:
They also offer a range of valuable and effective corporate training courses, to name just a few of them:
- face to face selling
- diversity management
- goal setting
- group dynamics
- leadership development
- stress management
- supervisory skills
- conflict resolution
- effective communication practices in organizations
- customer care
- telephone skills
Berkley Training Academy inspires and motivates individuals and companies to be creative and productive. Call them today to discover what a positive difference they can make for you too.
Contact Details:
4th Floor Tulbagh Centre,
402 Anrieth Corner Building,
Hans Strijdom Avenue, Foreshore,
Cape Town 8001
Tel:+27 21 425 5252
Cell: +27 (0)73 438 6809
Fax: +27 (0)86 632 8623
website: www.berkley.co.za
E-mail: info@berkley.co.za
This Training Courses posting about Berkley Training Academy, Cape Town, was sponsored by I lead Training Courses South Africa. Should you wish to list your Training Course services for free on this website then contact I lead training courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za also offers free listing services similar to I lead training courses.
Filed under: Business, Cape Town, Computers, Languages, Soft Skills Training | No Comments »
