Posted on November 26th, 2009 by nikki
When dealing with clients and the public within the workplace it is very important to do so in a professional manner. When a customer deals with someone in a company that is unprofessional it will give them the idea that the company is unprofessional. Thanks to this it is not only the staff member that has a bad image but the whole company. Make sure that you are a benefit for you company and not a rotten apple.
At Quest Computers Skills Centre we believe in providing each student with individual attention so that they can learn as much throughout the course as possible, therefore we only allow twelve students per class.
Course content:
-Dealing with difficult customers
-Pronunciation
-Managing your desktop
-Professionalism in the office
-Telephone manner
-Interpreting the client’s needs
-Taking messages
CONTACT US:
Physical Address:
9 Being Road West,
Bedforview,
Gauteng,
2007
Postal Address:
P.O. Box 751663,
Gardenview,
2047
Tel: 011-622-5158
Fax: 011-622-2461
E-mail: qcsc@icon.co.za
Website: www.questcomputerskills.co.za
This posting about Customer Service Course | Quest Computers Skills Centre | Johannesburg was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Gauteng, Soft Skills Training, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
In order to sell effectively you need to understand the sales cycle and know how to prepare for and close a sale. This course will provide you will basic selling guidelines.
This course is suitable for anyone in the sales industry whether you are a manager or part of the staff.
This one day course is classroom based and led by an instructor.
Course content:
-Selling Basics
-Qualify Sales Prospects
-Making the Presentation and Closing the Sale
-Select a Sales Approach
-Identify Buyer Motivations
-Plan Your Presentation
-Following Up After the Sales Call
-Develop a Customer Service Program
-Give Your Presentation
-Communicate with Prospective Customers
-Identify Types of Selling
-Determine the Appropriate Follow-up Method
-Preparing to Sell
-Prepare Yourself to Sell
-Sell Using the Sales Cycle
-Identify Potential Sources for Finding Sales Leads
-Develop an Ideal Customer Profile
-Finding and Qualifying Prospects
-Get to Know Your Prospect
-Close the Sale
Contact Us:
Pretoria Branch
Physical Address:
Ground Floor, North Block, Lynnwood Corporate Park,
Cnr of Sanlam Road and Alkantrant Road,
Lynnwood Manor Extension 2,
Pretoria,
0081
Postal Address:
P.O. Box 1907,
Newlands,
0049
Telephone: 012 348 5320
Kyalami Branch (Training Centre)
Physical Address:
82 Zinnia Road
Kyalami
Telephone: 011 021 8326
Website: www.intoweb.co.za
This posting about Fundamentals of Selling training course | Intoweb | Pretoria was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Gauteng, Soft Skills Training, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
Time management is a very important skill for anyone to learn. Effectively managing your time can help you perform at a high level and reach your goals and deadlines on time. Managing you time correctly will also leave you feeling much less stressed and overworked.
Course content:
-Understanding time management
-Mastering time
-Saving time
-The cost of time
-Making every second count
-Productivity
-The body’s clock
-Avoiding time wasters
-Interruptions
-Procrastination
-Phone calls
-Information overload
-Time Management techniques
-Organisation, grouping and sorting
-Develop a time policy
-Completing what you start
-Using technology
-Effective meetings
-Prioritisation, distinguishing between urgent and important
-Scheduling and deferral
-Delegation and support staff
-Reading
-Effective communications
-Dealing with paperwork and the backlog
-Effective decision making
-Scheduling appointments
-Information overload
-Filing systems
-Travelling
-Using the right tools
-Writing
-Staying on track
-Freeing up time
-Planning effectively
-Thinking positively
-Understanding your ability and yourself
-Eliminate bad habits
-Concentration
-Self assessment
-Personal health
CONTACT US:
Email: info@profweb.co.za.
Website: www.profweb.co.za
This posting about Time management training course | Profweb was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Soft Skills Training, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
Every person on earth is unique meaning that all people have different goals, objectives and opinions. This will never change! Conflict is normal but how you manage it is what will make the difference. This is a one day course that can be extended to two days depending on the attendee’s personal level of experience.
Course content:
-Recognise your conflicts
The conflict log
The conflict chart
-Learn that conflicts are human
The cycle of conflicts
Conflict happen everyday
The analysis
-Reacting to conflicts
Conflicts affect the body
Learning to react
How do YOU react?
Choose how to react
Avoiding conflict
-Ways to resolve conflicts
Ignore the conflict?
Down playing a conflict
Self-interest
The conflict scale
Tell and listen
Mediation
Collaboration
Use authority
A negotiated solution
The method
Fight fairly
Conflict analysis
-Causes for conflicts
Why do you want to know?
Discuss the key causes
Test your knowledge
Key causes for conflict
-Preve2nting conflicts
Use what you know about reacting to conflicts, your conflicts, causes of conflicts, humour
-Learning from conflicts
Review
Confess to yourself
What worked?
What did not?
CONTACT US:
Email: info@profweb.co.za.
Website: www.profweb.co.za
This posting about Conflict Management training course | Profweb was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Soft Skills Training, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
Thinking of becoming a Personal assistant? This is not a easy job and there are various skills you will need to apply in order to do this job as professionally and accurately as possible. At Quest Computers Skills Centre we offer an intense four week full time course and cover Microsoft PowerPoint, Microsoft Office Word and Microsoft Excel to an advanced level.
The following skills are worked on:
-Creating professional business documentation
-Quick writing
-Speed typing
-Taking minute in a meeting
Course content:
-E-mail
-Internet Browsing
-Speed typing
-Minutes of Meetings
-Interview and job search tips
-Microsoft Office 2003/XP
-Microsoft Office 2003 Excel.
-Microsoft Office 2003 Outlook
-Microsoft Office 2003 Word
-Microsoft Windows XP and file management
-Microsoft Office 2003 PowerPoint
-Telephone skills
-Business documentation
-Quick Writing
-Submitting your CV on-line
-Bits and bytes
CONTACT US:
Physical Address:
9 Being Road West,
Bedforview,
Gauteng,
2007
Postal Address:
P.O. Box 751663,
Gardenview,
2047
Tel: 011-622-5158
Fax: 011-622-2461
E-mail: qcsc@icon.co.za
Website: www.questcomputerskills.co.za
This posting about Personal Assistant Diploma | Quest Computers Skills Centre | Johannesburg was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Computers, Gauteng, Soft Skills Training, South Africa | 1 Comment »
