Posted on November 26th, 2009 by nikki
Do you and your co employees offer the best service you possibly can? Ever noticed how personal treat clients like gold in the beginning but later leaves the client frustrated on their own? This is really bad for business and reflects unprofessionally on the company. Many clients complain about bad service and unfortunately word of mouth travels.
We at Garnett believe in excellent customer service and interaction. We have specially designed the following courses to enrich staff with the necessary skills to deliver excellent service within the workplace.
Garnett currently provides the following six main courses in the service market:
-Call Centre agent and supervisor training
-Resource Management
-Frontline Etiquette training
-Customer survey feedback
-Set-up and call centre planning
-Telephone user training
CONTACT US:
Postal address:
P.O.Box 751908
GardenView
2047
Tel: (011) 443 6244
Fax: 088 011 443 6244
Website: www.garnett.co.za
This posting about Customer interaction and service training courses | Garnett | Johannesburg was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Gauteng, Soft Skills Training, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
When in a leading position in the workplace it is very important to be able to communicate effectively seeing as you are probably the person that communicates with other companies and the public. You have to communicate with staff and solve problems.
Programme contents:
-Delegate effectively
-First impressions
-Leadership through relationship building
-Develop open communication
-Establish a culture of trust
-Foster a sense of co-operation
-Understand and develop emotional intelligence in business
-Practical goal setting techniques to be successful
-Paradigms, flexibility and tolerance
-Foster an ethos of effective decision making and judgement
-Present in a professional manner
-Turn resistance into resolve
-Handle conflict effectively
-Create a positive attitude
-Solve problems creatively
-Memory management techniques to increase performance
-Establish techniques which will influence behaviour and attitudes
-Run formal and informal discussions and meetings
CONTACT US:
Postal Address:
PostNet Suite 573
Private Bag X1
Jukskei Park
2153
Tel: 011-704 6838
Fax: 011-704 6815
E-mail: marilyn@futuristictraining.com
Website: www.futuristictraining.co.za
This posting about High impact communication for leaders training course | Futuristic Training | Johannesburg was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Gauteng, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
Through out this Call Centre course students will work on computers and live switchboards in order to give them as much practical experience as possible. Each student will learn how to type up a professional CV and how to submit them. This course will also sharp up typing skills.
Students will be taught to use:
-Excel
-Microsoft Office Word
-Windows
Course content:
-Microsoft Windows XP
-Introduction to Computers
-Practical Telephone
-Microsoft Excel XP/2003 (Call Centre)
-Microsoft Word XP/2003 (Call Centre)
-Speed Typing
-Call Centre skills
-E-Mail (Outlook Express)
-Microsoft Office 2003
-Live Switchboard
-Compile and Print your own CV
-Speech & Pronunciation
-Internet & Submit your CV to all Internet Job Sites
-Customer Service
-Job Search and Interview Tips
CONTACT US:
Physical Address:
9 Being Road West,
Bedforview,
Gauteng,
2007
Postal Address:
P.O. Box 751663,
Gardenview,
2047
Tel: 011-622-5158
Fax: 011-622-2461
E-mail: qcsc@icon.co.za
Website: www.questcomputerskills.co.za
This posting about Call Centre Diploma course | Quest Computers Skills Centre | Johannesburg was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Gauteng, Soft Skills Training, South Africa | 10 Comments »
Posted on November 26th, 2009 by nikki
If you are in apposition where you work with customers or co employees then you should definitely take this one day course.
Having a good understanding of anger management will only help you deal better with angry people.
Throughout this course you will get a better understanding of what anger is, what effect it has on the human body and how to manage it effectively.
Course content:
*What is Anger?
* Managing Anger
-Relaxation Techniques
-Sanctuary
-Coping Strategies
* The Anger Process
-Anger Log
-What is the Process?
*Managing Your Anger
-What Are your Anger Pay-Offs?
-Costs and Pay-Offs
* The Problem with Trigger Thoughts
* Taking Control
* How Does Anger Affect Thinking?
-Distorted Thinking
-Is Anger the Best Response?
* Behaviour Types
* Communicating
-Three Keys
-Are you a Good Listener?
-The Four-Step Message
-Asking Questions
CONTACT US:
Email: info@profweb.co.za.
Website: www.profweb.co.za
This posting about Anger Management training course | Profweb was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Soft Skills Training, South Africa | No Comments »
Posted on November 26th, 2009 by nikki
This course was designed to teach attendees how to evaluate and work with individual customers. This will help attendees identify customer’s wants and needs and this in return will help them service the client at their best. If you want to sharp up your service skills then you will certainly benefit from this course.
Outline of Programme:
-DISC – customer styles and how to service them
-Importance of points of contact and first impressions
-Optimising customer service
-Identify customer’s wants & expects
-Importance of service excellence
-How attitude and behaviours influences the customer
-Persuasion & Influence
-Understanding & developing customer potential
-Setting agreed standards and objectives
-Handling of conflict and objections
-Delivering beyond customer expectations
-Knowing what we have to offer
-Increasing sales and strengthening relationships
-Understanding that quality activity equals enhanced personal and business growth
CONTACT US:
Postal Address:
PostNet Suite 573
Private Bag X1
Jukskei Park
2153
Tel: 011-704 6838
Fax: 011-704 6815
E-mail: marilyn@futuristictraining.com
Website: www.futuristictraining.co.za
This posting about Build Customer Intimacy training course | Futuristic Training | Johannesburg was sponsored by I Lead Training Courses South Africa. Should you wish to list your services for free on this website then contact I Lead Training Courses today: info@ileadtrainingcourses.co.za. www.searchengine.co.za and www.etraffic.co.za also offers free listing services similar to I Lead Training Courses
Filed under: Business, Gauteng, Soft Skills Training, South Africa | No Comments »
